What are the differences between Problem Management and Known Error Management?

What are the differences between Problem Management and Known Error Management?

• A. Problem Management seeks to identify and eliminate root causes; Known Error Management maintains a documented workaround and permanent solution.
• B. Problem Management creates workarounds; Known Error Management eliminates root causes.
• C. Both aim to speed up incident resolution with no root cause analysis.
• D. Problem Management only handles hardware issues; Known Error Management only handles software issues.

Answer: (A)